Shipping policy
Thank you for shopping with Velaniclothing. We want every order to reach you safely and smoothly. Please review our shipping policy below.
Free Shipping
We offer free standard shipping on all orders, with no minimum purchase required. Any optional express delivery charges will be clearly displayed at checkout before payment.
Processing Time
We work quickly to prepare and dispatch your order. Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
During product launches, promotional periods or exceptionally busy seasons, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Estimated Delivery Time
Standard delivery normally takes 5–10 business days after dispatch, depending on your location and the local delivery service.
Delivery estimates are provided as guidance and are not guaranteed. Delays may occasionally occur because of customs inspections, severe weather, carrier disruptions, public holidays or other circumstances outside our reasonable control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear after dispatch.
Delivery Information
Please make sure your shipping address is complete and correct before placing your order. We cannot guarantee that an address can be changed after processing has begun.
If an order cannot be delivered because the address supplied was incorrect or incomplete, additional shipping costs may apply before it can be sent again.
Lost, Delayed or Damaged Packages
If your tracking has not updated for several business days, your parcel appears lost, or your order arrives damaged, please contact us at [Customer Support Email]. Include your order number and, where relevant, clear photographs of the parcel and product so our team can assist you as quickly as possible.
Customs and Import Charges
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price and remain the customer’s responsibility. Customs procedures may also affect delivery times.
Contact Us
Our customer care team is available 24/7. For questions about shipping, tracking or your order, contact us at:
Email: Velani.support@proton.me